Customer Success Manager

Klient enables professional services businesses to grow and thrive. Our Professional Services Automation (PSA) software is built fully native to the Salesforce Platform and allows teams to work hand-in-hand with customers from the sales opportunity stage through services delivery.

With Klient, professional services companies increase project success and improve long-term profitability, turning customers into loyal fans. Klient is sophisticated enough for a professional project manager, yet simple enough that anyone can use it.

As Klient continues to develop, improve, and update its software, we are looking for a full-time Customer Success Manager to join our team.

Responsibilities

The Employee shall perform the following tasks and all other related tasks:

• Manage a portfolio of existing customer accounts to achieve long-term success and customer satisfaction
• Build and maintain strong relationships with clients, and act as their point of contact
• Understand client needs and requirements, and propose appropriate solutions or services
• Monitor customer accounts and analyze their usage, providing regular reports and insights
• Negotiate contracts and agreements, and ensure their timely renewal or renegotiation
• Identify and pursue opportunities to grow revenue from existing accounts through upselling and new proposed products and services
• Develop and execute strategies to promote and sell Klient’s products and services
• Acquire in-depth knowledge of the platform and communicate best practices to customers
• Plan, organize and demonstrate proficiency in delivering product feature presentations to customers
• Provide expert guidance and advice to customer as a trusted advisor
• Participate in information security and compliance trainings
• Respect Company’s policies and procedures
• Perform activities related to internal controls and participate in internal and external audits/evaluations, as required.

Qualifications

We are looking for the following qualities in the ideal candidate:

• Minimum five (5) years of Account Management or Customer Success Manager experience in the field of SaaS
• High attention to detail
• Fully fluent in English & French (writing & verbal)
• Responsible and organized – can meet deadlines and manage workload and priorities
• Knowledge of Salesforce platform is an asset
• Adhere to industry quality and safety standards
• Able to work constructively as part of a team
• Candidate must be located in the province of Quebec

Life at Klient

Klient is a remote-first company and everyone gets to work remotely and is empowered to manage their own projects. Our goal isn’t to watch over your shoulder while you work. We cultivate a space of trust and transparency.

Benefits at Klient:

• Extremely competitive base salary
• Five (5) weeks of vacation per year
• 100% remote working mode
• $1000/year allowance for home office
• Health insurance paid at 50% by Klient

And because life is too short to spend it just working, we offer competitive salaries and plenty of vacation time for all team members. We take care of our team and make sure they are equipped with everything they need to succeed, including a budget to upgrade your equipment yearly.